At Hampra, customer satisfaction is one of our highest priorities. If something isn’t right, we’re committed to making every reasonable effort to resolve the issue promptly.

Satisfaction Commitment

If you are not satisfied with your order, please contact us within 48 hours of delivery so we can review your concern.

Refund Eligibility

Refunds may be considered when:

• The service was not completed as agreed.
• Items were delivered to the wrong address.
• An error occurred during service that was directly caused by Hampra.

Refunds are evaluated individually and may be issued as:

• A full refund
• A partial refund
• Service credit
• Complimentary re-cleaning where appropriate

Damage Claims

Customers should inspect their laundry upon delivery.

Any damage claim should be reported within 48 hours with photographs and a description of the issue.

Claims submitted after this period may not be eligible for review.

Items Not Covered

Hampra is not responsible for:

• Normal wear and tear
• Manufacturer defects
• Color fading caused by age or improper care labels
• Damage resulting from items left inside pockets
• Items with pre-existing damage
• Shrinkage or color changes that occur despite following manufacturer care instructions

Lost Items

If an item is believed to be missing, Hampra will investigate thoroughly with our team and commercial laundry partners.

If responsibility is confirmed, appropriate compensation may be offered in accordance with our liability guidelines.

Liability Limit

Unless otherwise required by law, Hampra’s maximum liability for any individual garment shall not exceed its reasonable current replacement value or the amount permitted under applicable local regulations.

Contact

Questions regarding refunds or claims should be submitted through our Contact page as soon as possible.