Welcome to Hampra. By using our website or scheduling our Laundry Concierge service, you agree to the following Terms & Conditions.

Services

Hampra provides premium doorstep pickup and delivery while coordinating professional garment care through trusted commercial laundry partners.

Scheduling

Customers are responsible for providing accurate pickup and delivery information.

Appointments may be rescheduled based on availability.

Customer Responsibilities

Customers agree to:

• Ensure laundry is securely bagged before pickup
• Remove valuables from clothing and bags
• Empty all pockets before pickup
• Notify Hampra of any delicate or specialty items requiring special care

Hampra is not responsible for damage caused by items left inside garments.

Garment Care

Every order is professionally cleaned and quality checked according to industry standards.

Care instructions provided on garment labels will be followed whenever possible.

Payments

Payment is due according to the pricing shown during booking.

Failure to complete payment may delay future services.

Cancellations

Appointments may be cancelled or rescheduled before the scheduled pickup time. Late cancellations may be subject to applicable service fees.

Service Availability

Service areas, pricing, turnaround times, and availability may change without notice.

Website Use

You agree not to misuse our website, interfere with its operation, or attempt unauthorized access.

Intellectual Property

All website content, logos, branding, graphics, text, and images are the property of Hampra and may not be copied or reproduced without written permission.

Limitation of Liability

To the maximum extent permitted by law, Hampra’s liability is limited to the amount paid for the affected service unless otherwise required by law.

Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.